RADCOM Neura: Agentic AI for Autonomous Networks

From service assurance monitoring to autonomous, intent-based customer experience enhancements

What Is RADCOM Neura?

RADCOM Neura is our agentic AI framework that leverages trusted, customer-centric data from RADCOM ACE and a comprehensive set of AI/ML tools to power a team of customer experience and service assurance AI agents. It integrates seamlessly with service management and OSS/BSS systems, helping operators improve operational efficiency and elevate customer satisfaction by building a customer-aware, intent-based network. RADCOM Neura AI agents operate autonomously to transform assurance data into a unified source of truth, linking network operations with customer-focused teams. By automating case validation, service quality analysis, root-cause analytics, and customer experience improvements, Neura helps operators deliver better service, increase customer satisfaction, boost efficiency, improve first-call resolution, and lower ticket volume. 

Autonomous AI that comprehends your network from the RAN to the core

How Does RADCOM Neura Work?

RADCOM Neura transforms real-time network data into autonomous intelligence that uncovers service quality, user behavior, and performance issues throughout the entire network. Using the Model Context (MCP) and agent-to-agent protocols, its AI agents automate key network operations, customer support, and assurance tasks, while smoothly integrating with service management systems like ServiceNow to improve ticket resolution, make processes more efficient, and speed up results. This unified approach helps operators increase efficiency and deliver better customer experiences.

For more on how RADCOM Neura powers autonomous networks, check out the full details on our Agentic AI Innovation Hub.

Key Capabilities & Benefits

Reduced Time to Resolution
“Partnerships succeed best when we lean into our unique skills and expertise and have a clear view into the problem we’re trying to solve. RADCOM’s integration with ServiceNow will help our customers create best-in-class subscriber experiences while reducing network engineering time and effort. I am thrilled to see the continued innovation we will achieve together to help organizations succeed in the era of digital business.”

RADCOM NetTalkTM. Your AI Copilot for Network Insights and Assurance

RADCOM NetTalk™ is an intelligent copilot that offers instant, context-aware insights through simple voice or text commands. It helps users explore RADCOM products, understand 3GPP standards, analyze ACE data, and interact smoothly with RADCOM Neura to quickly access intelligent, agent-driven features.

• Provides instant, context-aware insights on RADCOM products, 3GPP standards, and ACE data
• Allows users to interact through simple voice or text prompts
• Connects directly to RADCOM Neura, enabling access to agentic AI insights and outputs
• Helps users understand automated actions taken by Neura agents in real time
• Supports faster troubleshooting with guided explanations and data-driven recommendations

Leverage an AI team to drive efficiency, optimize performance, and transform your network

Specialized RADCOM Neura AI Agents

RADCOM Neura employs a team of specialized AI agents, each dedicated to a specific task to achieve higher accuracy, faster insights, and improved operational results. By focusing on areas such as case validation, root cause analysis, anomaly detection, and impacted subscriber analysis, these agents offer deeper expertise than a single generalist agent. They operate simultaneously for faster detection and resolution, are easier to validate and manage, and can be scaled or upgraded independently. Through MCP collaboration, they share insights to develop a more comprehensive understanding of network performance and customer experience, making Neura efficient, reliable, and tailored for real-world telecom operations. 

To explore how our AI-powered service assurance transforms network operations, read about our AI-powered Service Assurance.

RADCOM Neura AI agents are divided into three main areas of expertise:

Customer Experience Agents
Offer real-time visibility into each subscriber’s journey. Identify dissatisfied users, validate complaints with actual network data, and flag issues early to create a more proactive and personalized customer experience.

Service Quality Agents
Ensure data-driven accuracy from detection to resolution. Automatically validate incidents, confirm affected subscribers, and eliminate false alarms to speed up MTTR and maintain service reliability.

Network Optimization Agents
Continuously improve network performance using AI-driven analytics. Identify root causes, detect bottlenecks in the RAN and core, and recommend optimized actions for a more efficient, self-optimizing network.

AIOps AI Agents
Automate network operations with intelligent, real-time analysis and closed-loop action. Accelerate root causes determination, resolution, remediation and keep network running at peak performance. 

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