Heynen works for innovators

Key items of our added value

Every project that Heynen gets involved in goes through four steps:

The first is listening; listening to the challenges and difficulties that you
    and you company face.

Second is analysis; no jumping to conclusions, but using knowledge and
    technical expertise of the Heynen staff and the staff of our suppliers to
    find the best possible solution.

Third is planning and implementation; how is the solution best fitted in
    your company. Are there any training requirements? Is there a need for
    stock? Heynen regards this a valuable part of the offered solution.

Last and most important is feedback and support; does the offered solution
    help your companies to face your challenges and difficulties?

On-site support, repair and service

Heynen offers on-site service for corrective, adaptive and preventive activities. A service agreement offers advantages such as fault prevention and a fixed budgeting. The time for response is, under normal conditions, within 24 hours.

Repair in our service workshop

Fast repair and troubleshooting have the highest priority at Heynen. Our aim is a transit time (MTTR) of maximum 10 working days for units that are returned to our repair shop. In order to guarantee the quality, we use original parts for repairs - if possible. Our repairs carry a warranty of three months.

Incoming inspection

At entrance, new equipment is thoroughly tested before delivery. To make adequate services possible, each new equipment is registered down to the last detail in our service data base.

ADSL - VDSL – GSM – UMTS

Heynen is specialized in ADSL -VDSL – GSM – UMTS measuring equipment. We are able to provide practical workshops and measuring courses for service engineers.

Wharehousing and dedicated stock

Most of the products can be delivered out of the Heynen stock that is kept in the Dutch wharehouse of over 600 m2. Dedicated stock for special components or customers can be agreed upon.

Advising, training and support

In order to put and to keep complex equipment into operation and to use it optimally, a practical support and/or training can be necessary. We offer this application, product or service support in close cooperation with our manufacturers.