|
Key items of
our added value
Every project that Heynen gets
involved in goes through four steps:
 The first is listening;
listening to the challenges and difficulties that you and you company face.
Second is analysis; no jumping to conclusions, but using knowledge and
technical expertise of the Heynen staff and the staff of our suppliers to
find the best possible solution.
Third is planning and
implementation; how is the solution best fitted in your company. Are there
any training requirements? Is there a need for stock? Heynen regards this a
valuable part of the offered solution.
Last and most important is
feedback and support; does the offered solution help your companies to face
your challenges and difficulties?
On-site support, repair and
service
Heynen
offers on-site service for corrective, adaptive and preventive
activities. A service agreement offers advantages such as
fault prevention and a fixed budgeting. The time for response is, under normal conditions, within 24
hours.
|
Repair in our
service workshop
Fast repair and troubleshooting
have the highest priority at Heynen. Our aim is a transit time (MTTR) of
maximum 10 working days for units that are returned to our repair shop. In
order to guarantee the quality, we use original parts for repairs - if
possible. Our repairs carry a warranty of three months.
Incoming inspection
At entrance, new equipment is thoroughly tested
before delivery. To make adequate services possible, each new equipment is
registered down to the last detail in our service data base.
ADSL - VDSL – GSM – UMTS
Heynen is specialized in ADSL -VDSL – GSM –
UMTS measuring
equipment. We are able to provide practical workshops and measuring courses
for service engineers.
Wharehousing and dedicated stock
Most of the products can be delivered
out of the Heynen stock that is kept in the Dutch wharehouse
of over 600 m2.
Dedicated stock for special components or customers can be
agreed upon.
|
|
Advising, training and support
In order to put and to keep complex equipment
into operation and to use it optimally, a practical support and/or training
can be necessary. We offer this application, product or service support in
close cooperation with our manufacturers.
|
