Network Monitoring and Analysis Blog

Tuesday, 27 November 2018 13:14

Arvato Systems: Allegro Packets in Continuous Use

Arvato Systems: Allegro Packets in Continuous Use

 IT service provider Arvato Systems Optimizes Network Troubleshooting with the Allegro Network Multimeter. With more than 2,600 employees at over 25 locations worldwide, Arvato Systems, the IT specialist of the Bertelsmann Group is one of the major global IT service providers. The company specializes in IT solutions that help support smooth digital transformation for their customers. The Arvato Systems team develops tailor-made IT solutions and services, integrates suitable digital processes and takes care of the efficient IT operation of its customers.

Arvato Systems needed a comprehensive analysis tool to monitor network traffic around the time that the Allegro Network Multimeter was launched in the market. Arvato Systems' specialists chose the Allegro Network Multimeter which has been in continuous use since its first day of operation and has become an indispensable appliance for troubleshooting in the 10G environment. Depending on requirements, the appliance allows measurements on several 10G mirror ports on multiple switches with only one device. In addition, it has extensive filters to subsequently extract and examine the traffic from mirror ports. Thanks to remote access, the device can be managed securely and easily from any location.

Fast problem identification with the troubleshooting tool

The first challenge arose when Arvato Systems took over the data center infrastructure of an international transportation company. As an IT specialist, Arvato Systems was tasked with reviewing the existing services and migrating them to its own data center. Right from the beginning, the Allegro Network Multimeter was the tool of choice and significantly accelerated the migration process.

Thanks to the Allegro Network Multimeter, the Arvato Systems engineers were able to gain a precise understanding of what was required. Such a migration must be meticulously planned, especially in environments such as a traffic center. The Service Level Agreements (SLAs) must also not be violated. This requires a rapid analysis that does not directly intervene in the network. Since the Allegro Network Multimeter can be connected to the mirror port, this is a safe and easy process. Problems were detected for example, by Layer 2 bridging of a large central switch. In combination with the redundant connection, it sporadically created packet loops. Troubleshooting with the appliance was child's play: within seconds, the Allegro Network Multimeter identified these loops. The time required for debugging was massively reduced compared to the previous debugging method.

The second challenge arose due to the sudden and unexpected inaccessibility of the management port of a central switch, although no configuration changes had been made. This made it impossible to change the switch configuration. Since customer data could be transferred at any time, an unplanned, short-term restart of the switch was out of the question. Nevertheless, this was the case here: If such errors occur during operation, fast action is required. Thanks to the intuitive configuration of the Allegro Network Multimeter, it was easily handled. The troubleshooting tool was connected to the switch's mirror port and immediately began its analysis. The Allegro Network Multimeter extracted the last packet before the crash. A SNMP request sent by monitoring software had caused the management port to crash. Thus the issue was quickly identified. Thanks to the package extraction with the Allegro Network Multimeter, the management port error was quickly identified and corrected in a very short time.

Both challenges mentioned above are examples of how important an easy-to-use and efficient diagnostic appliance is for an IT service provider. For Arvato Systems, effective and swift troubleshooting quickly solved a difficult to find network problem, generating significant customer satisfaction. Thanks to their purchase of the Allegro Network Multimeter, Arvato Systems is equipped with a powerful, comprehensive appliance that can quickly and efficiently analyse all network problems.

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Related Solutions

  • Portable Analyzer and Sniffer for Gigabit LAN

    The Plug & Play Network Multimeter 200 by Allegro Packets captures and analyzes LAN traffic in Real-Time at up to 1 Gbit/s full-duplex. The portable (phone size) device enables you to examine all metadata at an average 300.000 packets/s (pps) of real world throughput. Simply connect to the mirror port of a switch or network tap, or place the Allegro Network Multimeter in-line. The Analyzer then Provides Statistics on Throughput, Response Times, Traffic Types and Destinations on Layers 2 - 7 (MAC, IP, Application). The particular data from a drilled down view, can easily be saved as a pre-filtered PCAP for WireShark Analysis.

Supplier

  • Allegro Packets

    Allegro Packets GmbH was founded in 2014 and is Today one of the Leading Global providers of Network Analysis and Monitoring Solutions. Its customers include many organizations across a wide range of market sectors. The aim of the company is to deliver Smart, Affordable and High-Performance (plug & play) Appliances to help Simplify and Speed Up Network Analysis and Troubleshooting.

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  • Allegro Packets Announces Release 2.2

    Leipzig, 26. October 2018 - Allegro Packets announces the latest upgrade of their state-of-the-art analysis and monitoring software for the Allegro Network Multimeter product family. This release enables network administrators to stay one step ahead of changes in the fast-paced network market and eliminate the high cost and disruption often caused by reconfiguration issues. For network administrators, this latest release will result in lower operating costs and improved performance, along with significantly higher long-term agility.